Airtel mobile - postpaid connection
Incorrect billing and harassment

I dhiraj shetty have been incorrectly charged for internet/data usage on my mobile number 9004878643 when I converted my number from prepaid to postpaid in July for July and august.

I had requested for de internet pack of rs.98 a month while convertin it to postpaid from prepaid. this addon pack was not activated until I realized it in august. when I lodged a complaint with customer care I was told to lodge a complaint with de escalation team. I did that and was advised that de charges wil be waived. since then every month I kept inquiring n was always informed that rs.1100 that I was incorrectly charged in the first two bills wil be waived. I kept making de balance payments every month in good faith until I realized in December that no waivers seem to be coming. then I ceased making payments. I later received a call for my outstanding of rs.3600 n was advised to pay 2500 n balance wil be waived n de number wil be reactivated.

de balance was not waived n I kept receivin collection calls n notices n a legal notice for de balance amount. now I am told that I wil have to pay de amount to have de number activated and de charges wil not be waived.

it has caused me lot of trouble n harassment. I want de number activated n charges waived as most of my contacts have that number n has resulted in loss of work n relations due to de disconnection.

kindly help to get this matter sorted.

Company: Airtel mobile - postpaid connection
Country: India
State: Maharashtra

  <     >