Airtel Mobile Service
Inefficiency & attitude of Airtel

I have an Airtel prepaid SIM for my mobile. I changed my address and submitted the appropriate forms 3 weeks ago. At the time I was unable to get to an Airtel office due to illness when receiving notice to verify address in the given time to do so. Once I was out of bed, I went to the Airtle branch in McLeod Ganj to correct the situation. In the meantime a bar on all outgoing calls was put on my account.

Since my forms were submitted, 3 weeks ago, the bar has still not been removed and am unable to make calls. I have 520 rupees credit on my account which I would like.

After many emails and very little response or even help from Airtel staff, and many promises of the matter being rectified, I am still unable to make calls.

I need help to have this matter sorted, either have the bar removed or a refund be given to me. I have since changed companies and have a new SIM card.

I would greatly appreciate someone from your organisation contacting me on either my mobile 9736389522 or

email: czgeorgina@hotmail.com

As I have a corporate background in the west I find the incompetence and attitude of the Airtel very difficult to accept and does not leave a good impression of how Indian companies operate. Customer care is something that in my corporation we value greatly, as we also do efficiency and competence. My experience with this company has left me doubtful as to whether we want to engage in business with any Indian companies. If such a small matter cannot be dealt with competently, I don't hold great hope for the progress of this country.

kind regards

Georgina Czitan

Company: Airtel Mobile Service
Country: India
State: Himachal Pradesh
City: Kangra

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