Airtel Mobile Service
Non redressal of problem

I have been struggling for one week with AIRTEL Customer Care number 121 to get PUK2 code for my cellphone which got locked out. I have been told that the same cannot be done over the phone. I need to visit an Airtel service centre with my address proof and cell phone to obtain this code. When the customer care is asked to connect to the Customer Care Manager, invariably the phone gets disconnected after I am asked to hold. Twice the phone didn't get disconnected but the Customer Care Executive comes back on the line and says that the Manager is not available. All this can be seen from 121. One time the executive gave me the address of the nearest Airtel service centre for which I travelled over five kilometres, only to find that the centre was closed over a month's back.

IT ONLY GOES ON TO SHOW HOW "USER-FRIENDLY" AIRTEL CUSOTMER CARE REALLY IS. The website does not offer any escalation matrix so that the hapless customer cannot simply get any redressal. TRULY WORLD CLASS SERVICE INDEED.

Company: Airtel Mobile Service
Country: India
State: Delhi

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