Airtel
Perpaid plan changed

Hi I am nikhil using airtel no 9860259882 using prepaid service from last 5 years.

Due to airtel poor customer care services and unwanted dedutions I was porting to other operator, i.e. From airtel to vodafone and I had already paid the porting charges.

On 11-5 I got a call from Airtel customer care that will provide me a plan i.e. 1 paise/6 sec Airtel-Airel & 1 paise/2 sec others plan, free of charge without any Deductuion for 6 months and 50rs talktime, to activate above plan I was asked to cancel my porting by sending an sms Which I did and i was told my new service will be activated within 24 hours.

My current plan was per sec deduction which is 1 paise/sec for all local and std calls.

On 13-5 I received 50 rs balance but my prepaid plan was changed to some thing else i.e. 60paise /min for local calls, so now if I talk for 10 sec it charges me 60 paise previously for which I was charged .10 paise. On 13-5 I had called customer care and registered my complaint Complaint no : 30513575855 & the person told me it will be solved & the difference balance will be credited in my account on 16-5 till 11 a.m. but still I am facing the same problem after that I complainted thrice but still facing the same problem.

I mailed the complaint to nodal officer but from there i didnt received any respone. I am really disappointed due to such problems created by airtel and not full filling the Commitment made by Airtel. I hope I will be heard here and my problem will be solved as soon as possible,

regards,

Nikhil Jirapure.

Company: Airtel
Country: India
State: Maharashtra
City: Thane

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