Airtel post-paid Billing
Inflated Bill on account of unauthorised call

(Text of Complaint lodged on portal vide confirmation code 1ebfa) on 27.03.10 at 11.15 AM)

This is in continuation to my complaint (Comment) lodged on this portal (confirmation code 777ce) on 01.03.10 at 10.05 AM wherein I informed that unauthorised billing has been done on my conncetion no.9810400891 on 25.02.10.

As per my daily usage SMS on 24.02.10, my unbilled usage was Rs.18/- which was inflated to Rs.1163/- on 25.02.10 as per SMS received at 8.41 AM on 26.02.10.I lodged immediate complaint on Airtel no.121 at 8.45 AM on 26.02.10 but I was told that till the bill is generated, the details can not be confirmed. I protested on the amount charged on my bill.

Now, I am in receipt of the relevant bill and I have again contacted Airtel no.121 (Rita;on 25.03.10 at 4.55 PM;Complaint no.31567045). I have been told that on 25.02.10, my mobile was used for a call on 56644 at 12.01 AM and the call duarion was One hour, 34 minutes & 18 seconds. I was told that Airtel Executive will contact me immediately but no such call was received from Airtel.

I am deeply astonshed at such unethical practise and undergoing mental agony. The mobile was in my possession and no such call was made. This unathorised billing on my mobile no. need immedaite rectification at your end. Please do the needfull immediately and send me revised bill to enable me in paying the bill.

My monthly average bill is approx. Rs.175/- to Rs.275/- which can be confirmed from your records.please respond immediately.

In view of the above complaint, I request the Consumer Forum to please initiate appropriate action for redressal of my grievance

R.K.Bhagat

C-82 Anand Vihar, IP Ext. Delhi 110092

981400891

r.kbhagat61@yahoo.com

Company: Airtel post-paid Billing
Country: India
State: Delhi
City: East Delhi

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