Airtel Post Paid
Service Disconnected

Hello,

I converted my prepaid Airtel number 990 167 1969 from prepaid to postpaid on January 29 by going to the Mahadevapura Airtel Relationship Center in Bangalore.

At that time I paid a deposit for 300 Rs and was told address verification would be done in the next 24 hrs. I chose the Turbo 299 plan and completed all the forms as well as provid identity and address proof along with two photos.

My connection got converted to the new SIM on Jan 30. The Address verification took place on February 1. Same day I got call from customer service welcoming me to Airtel and also icreasing my credit limit to Rs. I also received a paper letter confirming my plan as well as address from Airtel. I also signed up online to manage my account.

Yesterday while I am in Hyderabad, I receive an SMS saying Airtel has not received my documentation and my outgoing will be barred in 48 hrs. Because of all the activities mentioned above had happened I assumed it would be a mistake. Today within 24 hours my phone does not have any service (Outgoing ang incoming). I am in Hyderabad and in no position to visit an ARC in Bangalore till Friday.

I call up the Karnataka customer support and they tell me that I have not submitted my Subscriber Enrollment form. Can you please tell me if I have not done it

1) How did you enroll me in my Turbo 299 plan?

2) How did you send a welcome letter?

3) How did you call and increase my credit limit?

4) How could I sign up online?

5) How did your personnel complete address verification?

Even though I asked all these questions to the agent he was pretty rude and said that he cannot do anything as it is the document department who barred my number.

The whole thing does not make any sense to me and looks like the whole support infrastructure is poorly run and mismanaged. The only explanation I have is the document department or whatever has lost documents and is penalizing me for their mistake.

I request you to atleast activate my number till this Friday (Feb 12) so tha tI have phone connection while in Hyderabad. I will visit the ARC and do the needful when I am back in Bangalore on Friday.

Thanks,

Sujith

Company: Airtel Post Paid
Country: India

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