Airtel - Postpaid
WORST, HARRESSING and FRUSTRATING Experience with AIRTEL

Hi,

I have recently shifted to Chennai, and working with one of the TOP IT MNC.

On 13 July I have taken a Airtel postpaid corporate connection with number 91 9600051361, from Airtel Sales person Mr. Raghunathan (9940352299), and Mr. Sureshbabu (9840286621). It is a corporate CUG plan (H21 CUG 175 PLAN) that AIRTEL is providing to employees of my Organization. While taking the connection I have submitted photocopy of the following set of documents along with a passport size photograph, and current communication address.

Passport

Pan card.

Without submitting these documents, legally I should not be given SIM card, also It will not be activated.

My SIM got activated next day, and I got the welcome letter form Welcome letter form Airtel, haing the details about my plan, at the same communication address which I have specified while taking the connection.

After a week, I got a SMS form Airtel, stating that "to avoid Disconnection please submit documents". Immediately I have contacted to the Customer care (198) and the sales executive Mr. Sureshbabu. I asked customer care regarding the issue and it was told to me my address proof is not submitted. I have told the customer care executive that without submitting the Documents how can I get the SIM and how it gets activated. Then customer care executive agreed on that an said OK, and said we will take care of you issue. After talking to customer care I talked to sales person, and asked them about the same issue, He said that, they have submitted the documents. I asked them to take care about this Issue, and resolve it immediately. and they said if any issues then they will call me

Yesterday at evening I was supposed to get an important call at around 4:30 pm, but it didnt came and I waited for the same. I have reached home at around 7:30 pm, still I haven't received call. So, I decided to call that number. When I tried to call, I observed that my SIM card registration failed. Airtel has disconnected my service without intimating me.

After that, I have tried to contact customer care regarding the same, form a prepaid connection, as there was no postpaid connection available at that time. The customer care told me that this is PREPAID CALL CENTER, we will not entertain POSTPAID related issue here so please call post paid call center. I asked him how can I connect to postpaid call center. He has given me a number (9840012345, I don't remember now). I tried to call the number form prepaid connect, but it was connecting to PREPAID call center only. I have tried to call 2-3 time to the number but no use it was connecting to PREPAID Customer care.

Then I have called my friend Ranjit, who is also having Airtel post paid no, to enquire about the issue. After some time he told me that your number got disconnected.

Then today morning after coming to office, I have contacted to AIRTEL Post paid customer care. I ask them what is the issue, how can they disconnect my connection without intimating me. Then I asked them what is the reason for the disconnection of service, I got reply "You document was not submitted, apart from that I cannot provide much detail". Then I said i would like to speak to the your manager, then they connected me Mala.

Mala asked me to contact Salesperson who has given me SIM. and se has given me given me a complaint number 729483755 for this call. And she told me that If you have submitted the documents, then they will give me new SIM with the same number.

After that I have contacted sales person Mr. Raghunathan, and asked him what is wrong. He replied, "Have you submitted the documents", I said "Yes". Then he said I will get back to you shortly.

I waited for 2 hours, still I haven't received call from him. Then after I have called him, and asked your are supposed to updated me about my connection why it get rejected, then he replied "your form got rejected and I don't know why, I will let you know after reaching office".

At present I am untraceable. I stay away from my Home, my parents call me every day. and lot of official call that I will miss because of such a poor service. It is almost one month i am using this number, and I have given this number to every know person, and also updated it for Banking transaction. Now I cannot do any urgent fund transfer, for that i need to go to Nearest branch, taking a day off in office. I have almost wasted one day in my office.

It is embarrassing experience, form a company which has a vision to become most admired brand in india, loved by customers, targetted by top talent, benchmark by more buisness. And Its is also to have claiming more than 130 million satisfied customer. This is how it has reached to 130 million customer, first by getting customer by any means, then harass him and finally disconnect service.

Company: Airtel - Postpaid
Country: India
State: Tamil Nadu
City: Chennai

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