Airtel Post Paid
Promised, Not activated... Complaints closed!

Post paid SIM card No 89 91 40 02 12 03 27 08 1-1 delivered on 22 7 promised activation in 24 hours. Mobile no 9790912010 allotted on July 23 after 3 reminders. Daily reminders from July 24-28 were asked to be booked as complaints daily! Obviously previous complaints were 'closed' unilaterally without action! E-Mails sent were acknowledged on auto mode but never physically read and acknowledged. "Airtel Customer Care", presumably managed by Call Centres, act as post offices... I was told by "Senior Manager" that the system shows " Dues not paid", without understanding that I am a fresh allottee! How can they allot a new line with "dues"!? Professional incompetence and lack of accountability was seen at all levels of Airtel... Finally I cancelled the Application for SIM Card on 28 July and restored the alternative 'Vodofone', hopefully a shade better! It is not without coincidence that the Airtel agent - Mr Loganathan of Premium Support Services, Chennai who came to collect documents/ deliver SIM Card, was not using an Airtel Mobile No but 91 91717 59131 (Vodafone?).!

I had similar experience with Airtel Digital - DTH services - I had to pre-close and surrender 4 - DTH connections. Nearly 100 e-mails would have been sent as complaints; Customer Service Software systems of course acknowledge them in minutes! I but not a single e-mail was ever replied in my 3 years of experience!

It is shameful that a Global Company like Airtel is making a mockery of 'ISO Systems' by unilateral closure and taking customers for a ride! Its ISO accredition should be cancelled forthwith for this single malpractice!

S Rangarajan, 21 Subramaniam Colony Velacheri Chennai 600 042 Tel : 044 2243 6344

Company: Airtel Post Paid
Country: India
State: Tamil Nadu
City: Chennai

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