Airtel Postpaid Connection
Pathetic Network & Services

Respected Sir/Madam,

I, Naimil Shah, residing in Ahmedabad, am having an Airtel Mobile Postpaid Connection (2 No.s) including 9898031913 as a primary number & 9898075315 as an Add-On number. For the last 10 Months, we are facing a Network Problem ('D' Grade Network) in Naranpura Area, for which we have been reporting to the co. for the last 8 Mths.

Initially, the complaints were verbal, but when we didn't get a reply for 4 Mths., we went for a written complaint. But, we didn't get anything other than the Ref. No.(s). Finally, we went to Bharti House and again we were provided the so called Ref. No.(s) & a date as a deadline (07-jan-10) for at least a move towards a solution. Till now, nobody has either visited the site or called up for the solution.

In this kind of dissatisfaction, the only thing the customer will do is not making a bill Payment. When it comes to it, the co. just bars the services.

We were also offered 10% discount on the forthcoming bills February Onwards, but now they have given it only on Voice Usage on just One No. When we asked them, we were told that the complaints were raised for just One No.

Isn't is Pathetic when both the No.(s) are used by One Family, they are having the same billing address?

Pathetic way of treating a 7 Year Old Customer.

Expecting a prompt & positive actions from your side.

Truly,

Naimil Shah

Company: Airtel Postpaid Connection
Country: India

  <     >