Airtel - Post Paid Connection
Incorrect and Invalid Billing of SMS Charges

Hi All,

I am a subscriber of Airtel Post Paid Connection, my Airtel Mobile No. being 91 - 9987588844. I reviewed my bill dated 09 February which states charges for 136 SMSes sent to an unknown mobile number 9844000102 on 10 Jan. The aforementioned mobile number has not been contacted via SMS by anybody without my knowledge.

These bulk SMSes have been charged and the charged sum has not been reverted by Airtel even after communicating with its Customer Care Center several times via email to 121@airtelindia.com and on Customer Care Contact Number 121. They gave me a Service Request Number, namely, 30979148 and have stated only how Billing is done, i.e.:

"... just like a call gets captured only after it originates from a mobile and gets connected to the called number similarly the message sent by you gets captured with the Message Center number which is then charged accordingly..." -- Vijayalakshmi Vijayakumar from Customer Care, Bharti Airtel Limited.

I have received emails from Gopichandar Pushparaj and Vijayalakshmi Vijayakumar from Customer Care, Bharti Airtel Limited and they have not provided any genuine resolution yet.

It is notable that Subscribers of Post Paid Connection are very important to Mobile Service Providers, as a huge amount of revenue is sourced from them. So, such Service Providers should not take undue advantages by billing their customers for services (Phone Calls, and SMSes, etc.) which are not really utilized by their subscribers.

I can be reached at my aforementioned mentioned number for any clarification. If no corrective and effective action is taken by Bharti Airtel then I will have to take the case to the book.

Regards,

MOHAMMED FAROOQUE

GROUP OPERATION MANAGER - SERVICE DELIVERY

HCL Comnet

Company: Airtel - Post Paid Connection
Country: India

  <     >