Airtel Postpaid mobile, Bangalore Karnataka
Airtel Customer Care has deactivated my paper bills without any written information

I have two Airtel Postpaid numbers from Airtel-Karnataka Circle. Few days back I had received a call from Airtel Customer Care stating if my paper bills are deactivated in liu of e-bills, I will be given a discount of Rs 50/- monthly for each of my number for which I asked them clearly for a written communication stating so; only then I will agree to it as I do not believe voice calls.

To my surprise, today 24th Jan I am getting two SMSes stating:

"Paper bill for your airtel mobile has been stopped effective 24th-Jan-12. Starting bill date 03-Feb-12 you will your bill via email on xxxx_xxxxxx@yahoo.com. To get paper bill, SMS STOP EBILL to 121. Please add ebill@airtel.in to your email address book to avoid mail going to spam/junk."

When I called Customer Care at 121, I have been informed that my paper bills are deactivated, neither any discount given nor any update was available. This has been done without my concern.

Airtel's Customer Care has become a GREAT FRAUD and is playing with customer services without their concern.

I need you to take actions on the concerned team strictly and my previous paper bills should be resumed without any extra charges. If Airtel fails to resolve this issue, this will be published through all the available media.

I believe Consumer Complaints will be a first step, after which this issue will be reported to all the media and case will be filed in consumer court if actions are not taken.

Regards,

Yogesh

Company: Airtel Postpaid mobile, Bangalore Karnataka
Country: India
State: Karnataka
City: Bangalore

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