Airtel Postpaid mobile connection
Bill Plan not Changed

COMPLAINT: A/c No. 102-102991082, Mob. No. 9810122506

Dear Sir / Madam,

I wish to bring forward a complaint to you regarding my mobile connection for mobile number 9810122506, A/c No. 102-102991082.

I wanted to change the plan for my mobile from Airtel Jackpot 249 plan to Airtel Turbo 299 Plan which i am unable to do so after repeated calls and complaints.

Whenevr i call the customer care i get the same response that my number is not searchable to them, not even my account number is searchable to them so they are not able to change my plan.

Even after repeated complaints and calls the only thing i get to know is that there willbe a Manager who shall be calling back to me, which eventually never happens.

The last 3 calls that i did on 17th Dec and 18th Dec, i was attened by Sahil, Gaurav and Charu from the Delhi (NCR) call center and all three assured me that my problem will be fixed and there will be a manager callback which i never get.

I and my entire family have been with Airtel for last 10 years ever since their introduction days. I have 5 numbers at my house with Airtel and i am very happy to receive good services from Airtel in the past. The current scenario makes me rethink about the customer service of Airtel and day by day makes me to lose faith out of Airtel.

Also, whenever i try to login to www.airtel.in with my userid and pwd, after successful login, i always see a message on the screen "Unable to retrieve data, please try again later". This is happeneing for last 3 months.

The kind of service i am getting currenlty from Airtel is forcing me to re-think of my business relationship with Airtel. I am sorry to say if this remains the case then i shall move out of Airtel with all the numbers that i have for my family.

I request you to get this sorted out:-

1. Change in my Bill Plan to Airtel 299 Turbo Plan

2. Enabling my Page and details on www.airtel.in

If i do not get a response from Airtel within next 24 hrs i shall deemly treat that Airtel is not interested in attending its key customers anymore and as a good citizen and abiding by the law i shall forcibiliy seek assistance from the Consumer Court to resolve this at the earnest.

Looking forward to hear back from you.

Regards,

Mahadevan

Company: Airtel Postpaid mobile connection
Country: India

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