Airtel Prepaid
Locking outgoing calls without valid reason

Complain emailed to "Ombudsperson@bharti.in"

Sir,

My mobile no. is 9970556769 and registered in the name of Chandresh V. Shah,

I am using this no. from more then 3 years.

My out going calls has been blocked with no valid reason from 24.10.10. Before that on 23rd i had a voice message that my documents are improper and my call was diverted to your customer care executive who has verified my registration details and my outgoing was activated. then why again it was blocked the next day. On 24-10 at around 9.15 am my call was again diverted to your customer care executive who assured me that within 4 hours my outgoing call will be activated, but it didn't.

Again after 4 hours i complained to your customer care executive who gave me a complain no. "102440026100' and assured me that it will be activated within 6 hrs. When i asked the reason for blocking my outgoing he informed me that it was due to technical problem. but the problem remained same even after 6 hrs.

At around 8 PM again i complained and i was given a complain no. "0160076556300" and i was assured that my problem would be solved within 1 hr. But it didn't till now. again i complained today morning and i was given a complain no. 110511194100. when i asked for the reason again i was informed that my outgoing is blocked from "Bharti Telecommunication" and i have to submit my document again.

I don't understand the system of working of customer care department. Am i a fool? why am I getting different reason every time i complain for the same problem. If my documents are not proper then why is my card activated since last more than 3 yrs.

What is the problem with my documents. No one is giving me the proper reply regarding the fault in my document.

I request you to give me the valid reason why my outgoing services is blocked. If my documents are not proper please email a copy of my documents filed with you and the faults in it.

I assure you that i will provide all the clarification regarding my document.

Kindly look into the matter as early as possible.

Regards,

Chandresh

Company: Airtel Prepaid
Country: India
State: Maharashtra
City: Thane

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