Airtel Prepaid
Echarge of wrong tariff vouche

Sir,

I'm amrita from Nagothane, Maharastra. I've recharge my airtel prepaid connection for Reduced STD call rate from local dealer. The dealer has talked to customer care & informed me about the tariff voucher of Rs 50 & recharged it on 30th Nov at 04:19 PM . I, ve got the message of success full recharge (Trans ID : 824618374). But the scheme had not been activated & the call rate reduced are 1.5 Rs for STD & 1 Rs for local call .so i contact to customer care executive & describe my problem. He informed me that the tariff activated on ur mobile is for ISD call & the call rates are deducted as per that scheme & 50 Rs voucher is not for reduced STD call rate.

But when I contacted to other customer care care executive he/she informed me that 50 rs tarriff scheme is earlier for reduced STD call rates & still running. This information is confirmed from Other local dealers. So i've filled a complaint in Airtel (Complaint No. 3120612568700). They had taken my complaint & check the data. But the Executives themselves dont have the proper information regarding various tariff voucher. The customer get the message regarding starting of various schemes but when it will end, no information is circulated & the wrost case is lack of knowledge of executives. Why should a customer suffer for their defficiencies. I had given various feedback regarding my complaint on the damand of customer care But it become fruitless. Now pl'z instruct me about the actions so that i can get my money back & no other customer would be a prey of these mobile service provider.

Company: Airtel Prepaid
Country: India

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