Airtel Prepaid
Unexpected addition of paid service like matimonial, jobs

Myself and my family uses the AIRTEL telecommunication service.(Six connections) since more than a year.

Three of them were provided with unexpected additional paid service. The facts were communicated to the customer complaint section. The unexpected loss of money was partly credited on the account.

My complaint is-

1) Why the company hits the unexpected service on the head of the customer?

2) Is it the responsibility of the customer to be vigillnt against such practice?

3) Why cant' be the attitude of such companies should be caring of customer rather than DOUBTFUL?

4) Why the company adjusts the loss only that - related to the LAST RECHARGE?

5) Why the honourable people on the back end customer care service cuts my call without satisfactory explanation of doubts?

6) What is meaning of 'sufficient chance given' (paryapt moka) for getting the doubts cleared when I call the customer service without getting the satisfactory understanding about what has happened to my money?

7) Is it a TECHNOLOGICAL FAULT or DELEBERATE unacceptance of complaint call of a customer, as i placed the complaint after the experience the facts mentioned in my complaint NO.-5 as mentioned above..? I do not get access to the customer care executive after the DROPPED (CUT...?) CALLS IN THE MIDDLE of communication.

8) Why should I continue with their service?

Company: Airtel Prepaid
Country: India

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