Airtel - prepaid
Accepting Recharge - but not charging as per SMS

I got a SMS for super value talk time offer for RC150=160TT valid for 20 days.

Mine cell no is 9003045752 from chennai. I am now in B'lore and recharged while i am in b'lore.

My complaint is 2 points.

1) The SMS does not say that we cannot recharge during roaming or it will not work during roaming.

2) So, when i recharged while on roaming their system accepts the money but does not transfer the money to mobile account to use.

Therefore i went to Airtel office in Koramangala, Bangalore and asked them to put that money to the base account. Since the re-charge does not help me to talk when i am away.

After a long fight, they have given a receipt of my complaint.

Suppose if i dont return to chennai, the entire money is lost for which who is responsible.

Solution needed ASAP.

Awaiting your earlier response.

Regards

Sridha

Company: Airtel - prepaid
Country: India

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