Airtel pre-paid
Wrong Deduction

Hi,

I have to say that my name is Navneet Kumar i am using a Airtel Pre-paid number as 91-9818613158 on the dated 21/02 i called to a number 09354840819 but at that the due to some technical error from the side Airtel my call is connected to a Afghanistan number i.e. 009354840819. for that call i charged as Rs.15/Min. before that deduction i have a balance of Rs. and 24 (Aprox.) at 1PM on the same day when i try to make another call the pre-recorded message given to me that I have no sufficient balance to make that call but still at that time I have Rs.9 in my balance then I make a call on Airtel customer care for the 2 problems as follows:

1. Unable to make any call

2. Unable to check balance while dialing *123# and 123

The customer care associate who received my call at that they say me that “this is a temporary problem kindly try to check your balance after 30 minutes and you are also able to make call after 30mins and he also tell me to once switch off-on my mobile”

I follow the entire process and then check my balance at 7PM on dated 21/02 then the my mobile shows me the balance of Rs.9/- only then again I make a call to the customer care and the receiving person tell me that I make a call to Afghanistan (As an international Number) I told the CCA* that I not made up that call but he said me to check my recent dialed numbers in my mobile I checked them all and find the same no as 09354840819 which is a number of reliance telecom of Delhi-NCR then I again call on that no 09354840819 and just charged normal as 60ps/min (as My tariff) then again I call to customer care (TIME:- AROUND 7PM) and tell him to put a complaint of WRONG DEDUCTION from my account but the CCA tell me to charge-up my pre-paid a/c and pay Rs.50/- for checking the details from the Airtel and just tell me not to raise a complaint on my problem I made a warm request to that CCA but he not file my complaint.

This is not a issue of Rs.50 but a issue of Airtel service that if a customer is saying that he charged wrong for anything the CCA is not even filing a single complaint for him then what is the recruitment of customer care helpline if they can’t even file a customer’s complaint.

Kindly Check out all this process and reply me as soon as possible.

I forwarding this application to

1. Airtel Bharti

2. http://inconsumercomplaints.com/new_complaint/

3. http://consumerpain.com/complaints/submit-a-consumer-complaint/

4. http://www.consumercourt.in/land-line-phone/5213-complaint-against-bharti-airtel-ltd.html

I home after getting my this problem the Airtel defiantly help me and find out the appropriate resolving trick.

Yours Faithfully

Navneet Kumar

Alternate No: -9250309248

Airtel No:- 91-9818613158

Address:- C23, DDA Flats

IV story Mata Sundri Road,

New Delhi -11002

E-mail ID :- navneet.monti@yahoo.in

Company: Airtel pre-paid
Country: India

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