Airtel Prepaid
Changing plan unilaterally withour subscribers request

Dear sir

I am a subscriber of Airtel for the past several years and my number is 9894490432; My Plan right from the beginning is for SMS Re 0.10 (ten paise) and for Call is Re. 1.00 per minute ;

but to my shock and surprise, when I sent message to-day from my mobile, it charged 50 Paise per message instead of 10 paise. I have contacted your grievance cell through number 198 and they told me that they have changed my plan from 11th March in which the SMS cost is 50 paise per SMS.

How you change my original Plan without my consent unilaterally? which is utter violation of the terms and conditions ;

I urge you to change my plan to original plan where SMS cost is 10 paise per SMS and call charge is Rs 1.00 per minute; and also credit back Rs. 1.00 which you charged to-day for the SMS sent (two SMS 50 paise each) without my consent immediately.

Also explain me how you change my Plan without my asking for the same?

- Ravigopal K (9894490432)

Company: Airtel Prepaid
Country: India

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