Airtel pre-paid
Closing the service every now and then without any reason and warning

I went in for a post paid to pre-paid conversion of my airtel number through the Airtel Relationship centre located at SV Road, Borivali (West) in Mumbai. I was made to go there 9 times to get the work done with utter negligence on the part of the executives sitting in that office simply saying that it is not possible to be done today, etc. sort of statments on a number of occasions when I went there. When it was finally done by giving the amount required to do so, I asked the executives that please check the forms for completeness so that I don't have to come once more begging for your services. My fear turned true when my services were blocked by Airtel without any warning call stating (through an SMS) that the pre-paid enrollment form hasn't been submitted. Without submitting the form, Iam sure my pre-paid services wouldn't have been activated. Though I went to the centre again and they simply said that nothing can be done and I'll have to re-fill the form with all the documents to be attached. I went back home, fetched the required documants and filled the form as I needed the number to be activated. The services started after a day and then suddenly again it has stopped with no incoming and outgoing call facility, that too without any warning call or anyhting. Just an SMS again stating that as per Govt. norms we haven't recieved your pre-paid enrollment form and hence discontinuing your services. I've lost faith in airtel and just wanted to keep my number active so went there 11 times for the same.

In this course of time, I've lost a number of very important business calls, taken leaves from my office at least 7 times for half a day to get my work done. So in all, I've lost several thousand Rupees to go and beg at Airtel's door to get my work done without any concern being shown by the Airtel Employees.

Suggestions, what to be done, anybody?

Company: Airtel pre-paid
Country: India
State: Maharashtra
City: Mumbai City

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