Airtel Prepaid
Wrong debit in account balance

Hello,

Respected sir. I am prepaid customer of Airtel having mobile no 9503678266.On 2/Aug/10 i am facing horrible experience about my service provider. They deducted my Total balance of Rs.25/-from my account as charge of downloading Java game at 1:52pm which i wasn't downloaded to which i callled CCare at 198.I explained the matter with Representative for which they credited same amount on my accountat 3:14pm. But at 5:13pm i recieved sms of debited amount of 25/- for the same thing. Again i tried to contact C care at 198 but this time when i was selecting option to talk system not connecting me with Representative. Then i tried on C care no-121 but due to 0 balance system doesn't allowed me to connect. For that i recharged my account with Rc of 10 Rs/- then i called C care at 121 on informed the same thing which i was facing from afternoon to which he (Representative) apologized and credited 25/- in my account at 6:16pm. But at 7:08pm i recieved another sms telling you have been charged Rs 30/- for the same thing. Now they deducted the whole account balance including the balance which i recharged just to talk with C care at 121.All Debited Sms are from Airtel Live (AL). So please help me what should i do. I have all the messages in my inbox.

Thanks for reading my complaint.

Company: Airtel Prepaid
Country: India
State: Maharashtra
City: Pune

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