Airtel Prepaid
Deduction of Rs.308 without any reason and not responding to consumer

Hello Dear CNBC Consumer support cell,

I am Prasad (91 9096383536), a customer of Airtel prepaid mobile services. I recharged my mobile with Airtel recharge voucher of Rs. 395 only to find next day that they deducted Rs. 308 without any reason. While the facts are-

1. My balance before recharge was not negative

2. My mobile phone was not "on" as the last call I dialed was a local call, lasted only for 11 minutes.

After that I booked a complaint on 27th Nov (CBDCC31127029375) for the deduction and the call centre executive promised me that this will get resolved before 30th Nov. As I know Airtel from last 5 yrs., they didn’t resolve as expected. I called them again to get ONE MORE PROMISE and new complaint no. (CBDPA21201237263) of resolving in next 48 hrs.! As expected nothing happened. Now I am calling them for my query just to speak to different call centre executives again and again and they are not responding as after some time the executives are putting the phone down!

This is really frustrating as we the customers are paying for the mistake of Airtel Company. The free customer care line 198 doesn’t work (for everything the answer is "dial *121# for all your balance queries! ") and PAID LINE 121 is not responding.

I checked your complaints blog and it was no wonder that most of the complaints are for Airtel!

It’s not easy just to change the number and use different mobile carrier. Does Airtel knows or heard about any word like BUSINESS ETHICS?

Company: Airtel Prepaid
Country: India
State: Maharashtra
City: Nagpur

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