Airtel Prepaid
Deactivation of SIM without prior notice

Hi,

I had a prepaid mobile SIM, and was using it for last few years. recently my SIM got deactivated, in spite of that it had a life time validity card. I was surprised and shocked why it happened without any notification.

I contacted customer care, they said that due to non usage of more than 90 days it was deactivated, and is now been given to somebody else and cant be reactivated.

My concern is that first it got deactivated without any notification and secondly it was reassigned to somebody else in just a span of less than 2 months.

I am really shocked and dissatisfied with the reply, they are asking me to buy a new SIM. thats pathetic.

i wrote to nodal officer, but got the same reply as it is. As if nodal officer and the customer care guy are same.

I dont know how it is done at Airtel, but i am truly dissatisfied with the resolution.

I hope customer like me are not cheated.

Company: Airtel Prepaid
Country: India
State: Delhi

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