Airtel Prepaid
Automatic Activation Of Value Added Service

Respected Sir,

I am Sarath P Raj from Triupunitura in Ernakulam dist. in Kerala. I have using Airtel prepaid connection for the past 5 months [9895503125]and I have charged for value added service of Airtel for 3 times without my knowledge. Once my account was put in hold by Airtel for the address verification purpose and I went to the nearest Airtel office in Ernakulam which in Elamkulam. And they verified my account and when i reached my account Airtel has took my Rs 25/- for using a value added service.

When I called their customer care office in the number 198, the customer executive told that I had used their offer to talk with a film star which was in the period my account was in the hold for the address verification.

I couldn't understand how that became possible since they airtel executive told me that I wont be able of receiving and incoming or make any outgoing calls.

The next time they charged me Rs 25/- again claiming that I had downloaded java games from their Airtel live. I didnt connected to their any portals and it was downloaded automatically that too I had complained there and the deactivated that offer and I told them to activate the Don't Disturb service and they told that they had activated that still I'm receiving those unwanted message from Airtel.

Before two days again I received a offer message from Airtel and when I was notified with a new message in my cell phone, I opened it to see whom it and it was a offer message from Airtel and when I opend the message, the product has been activated even without clicking the link the had provided and again they charged me Rs 10/- for downloading a java game from them without my knowledge.

Now I understood the cheating of Airtel that, they had made these offer message automatic activation when a customer is opening to read whom send the message.

Airtel has deducted my Rs 60/- claiming that I'm using their value added service which are activated by them and not me and am also not satisfied with their customer care executive's response.

Hoping that my compalint against this will be considered and expecting justice.

Your's sincerely

Sarath

Company: Airtel Prepaid
Country: India
State: Kerala

  <     >