Airtel Prepaid
CHEATING

I have called 198 for the clarification regarding the sms charges on 02nd May. During the call the executive said he will transfer the call to his superior and immediately the line gets cut. This happens whenever they dont have a answer. And immediately I received a message saying that my hello tunes were stopped and I had to call to activate this. The call charges will be Rs.3/min. Again I called 198 to clarify the stoppage of hello tunes, they very clearly say you have called some time before and you have requested for this which actually I have not done. I told the executive that please check the recordings of our conversation and he says that no such facility is available. When asked to activate the HELLO TUNE service, they say that the charges will levied. During the call the executive said he will transfer the call to his superior and immediately the line got cut. When tried to call 198 again I am not able to do it. They have renewed the subscription 2 days back. Now and then Airtel has been taking off my money. You may please check the complaints given to them and no such remedies have been taken only some SMS saying that we have rectified or will be taken care.

Company: Airtel Prepaid
Country: India
State: Tamil Nadu
City: Chennai

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