Airtel Prepaid
Deduction of money

I have been using an Airtel prepaid connection (9910813680) in Noida (NCR) for the past 3 yrs. I have recharged my mobile which was having zero balance, after many days today & as soon as my account was recharged I got an sms from the number AD-51010 stating that I have subscribed to Airtel talkies & 30 Rs. were deducted straightaway from my available balance. The fact is that I never subscribed any of the stupid services myself; neither did I give any call for subscription, nor did I send any sms.

When I called up the Customer Care, a lady checked out the details and told me that the service was subscribed on some particular date but I said that I did not send any kind of request for subscription of the same. The Customer Care female executive did not help me out & just hung up. What kind of Customer Care is it when they are not even ready to listen.

Previously, I had full faith on Airtel but now I am really pissed off. I am sure many must have faced the same problem. The question is not of the mere 30 Rs. that have been deducted but this should not happen when the customer has not subscribed for anything at all.

Company: Airtel Prepaid
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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