Airtel Prepaid
Change of prepaid plan without notice

I have been using Airtel prepaid for over 10 years and past few years I had the 1 paisa per 1 sec plan..all of a sudden around 10 days ago my plan seems to have changed without notice..I found std rates were almost doubled and even local calls were being charged at 1 rupee even if i spoke for just 10 seconds. Same thing happened to my friend and she told me she went to the Airtel office and they told her that her plan had expired. She complained to them that she was not notified about it and I have the same problem..Airtel never bothered to notify me that my plan was expiring..infact we had no clue that the 1 paisa per 1 sec had any validity in the first place. If Airtel can send its customers SMSs for so many other things why can't they notify their customers of validity of their plans and if it was going to expire soon? Obviously this is another money making gimmick by Airtel and they leave their customers in the dark and make many a extra buck in the bargain. Anyway I checked on their site & they had mentioned that for Rs22/- we can get into the 1 paisa per 1 second plan but they have not mentioned where we can do this recharge. I went to my neighborhood store and he said that this kind of recharge can be done only at an Airtel office..how inconvenient is that..now I have look for a Airtel office. Airtel makes things so difficult for its customers and since I'm unable to get into my old plan quickly they will continue to make money out of me. Why can't they me more transparent..this is clearly cheating.

Company: Airtel Prepaid
Country: India
State: Tamil Nadu
City: Chennai

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