Airtel prepaid complaint
Complaint about wrong Information of E-Recharge On 121 Portal

Hi,

I have recharged my airtel prepaid number 9958368979 with Rs 197 to get 1000 Airtel to Airtel Local minutes but I got only 800 minutes. My Transaction ID is 823920996.

I had confirmed it from your 121 portal and it is still giving me the same information that u will get 1000 local minutes on recharge of 197.

The steps which I have followed to get information from your Portal:-

Dial 121 from airtel Prepaid

Dial 1

Dial 2

Dial 2

Dial 1

Dial 2

It is still giving me the same information.

I have complained in 198 for the same. They said, this recharge had been updated on 4 Aug and you will get only 800 A2A minutes.

Please tell me one thing if this recharge had been updated on 4 Aug why it (121 portal) is still giving me wrong information. This is not the way to tackle your customers.

If your portal is not synchronize with your updates then what is the use of that Portal?

With Regards

Gagan Khurana

Sr. Software Engineer

Patni Computers

91 9958368979

91 9891193663

Company: Airtel prepaid complaint
Country: India
State: Delhi
City: South Delhi

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