Airtel Prepaid Connection
Unauthorized deduction of money from my account

Hi,

I hold a valid Airtel number - 9560401481 since May in Noida on my behalf only. Lately I have found that on account of "Hello tunes" or other fraud services, Airtel is deducting money from my prepaid balance. Most astonishingly the deduction comes automatically without even asking me whether I want it or not. They always keep sending unwanted messages which I don't even check at all. In one of such messages it is written that "Rs 30 have been deducted from your account on activation of hello tunes" which I never subscribed at all. In the recent incident I recharged my mobile on 3rd Dec with Rs 50/= top-up (i.e., a prepaid balance of Rs 42) and despite not making even a single call or any other usage of phone, my balance today is zero on 13th December. I had several messages in my INBOX, in which one of the messages read as above "Rs 30 Rs 10" have been deducted for "hello tunes" which I never subscribed at all. This is complete fraud service run by AIRTEL and I'm very sure that many innocent users are being charged falsely in a similar way. To top this situation, the most disgusting of all this service is the fact that I can't even talk to the "Customer care"in this case because it says that have insufficient balance to talk to the customer care. Imagine a situation when I had trusted of my balance and I needed to make an urgent call to customer care for some help, I would be left with no choice but to suffer at Airtel's cheating service.

Please address this issue at the earliest and I wish that a govt. law should enforce strict measures against these service providers for doing any unauthorized deduction from the account of a user. Hope to get the justice at the earliest.

Thanks & Regards,

Subhash

Company: Airtel Prepaid Connection
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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