Airtel Pre-paid Mobile
Amount deductions from my airtel pre.paid

20 January

To, TheConcerned authority,

Airtel services,

Hyderabad, AP

Respected sir/madam, I'm Dr Nagesh Reddy, with Airtel Pre-Paid connection. My cell no Is 9177776695. I'm very sorry to inform you that I have shifted from IDEA to AIRTEL because i was told that yourGPRS & other services are better, But, I 'm getting a worst possible treatment from Airtel for doing that.

Till today in last 7 months i'm charged for different subscriptions, all of which are totally out of my knowledge (i use mobile for calls & GPRS browsing Only)'.THIS happened 6-7 times. I remember 3 of them, viz..

1) ON 31-12 you deducted RS. 99 -.when contacted they said there was download of big games. So i even offered to surrender my cell phone to them as i'm not tech-savvy guy, so they confirmed after that. The superviser then bargained that they'll pay me half the amount.i said when its not my mistake why the hell half, after some time they apologised and debited full money.

2) 6.jan.2011 there was a deduction of Rs.48 and This time NO SMS, NO ACTIVATION, ON INFORMATION, NOTHING. I again had to report to them.i dont know why u're doing it (in fact, its stealing) this Time. {IT was like IF CUSTOMER DOES NOT CHEK BALANCES, THEN customer will be duped of balance. OR IF person check and complains, one apology makes up everything. Is this the way the largest network providers work. 3) The worst ever was on 12-1. At3.40 pm, i recharged Rs.100 .At 5.pm my amount was, Rs.0.15... Even better the resonse given by 3 people at different times (2customer care officers&1supervisor;one officer said for GPRS there was only around Rs.36 deducted and rest around Rs 39.they'll discuss and infom me. No RESPONSE; I called again and that person said amount deducted means customer used it... final and i asked for higher official he connected me to super- visor andFinally he decidedd i used gprs services and so Rs.80 deducted.i was already on package of GPRS 50mb/Rs-5. and even than in 70 min used up Rs 80.I'm a doctor by prof and use GPRS regularly, and when i asked how much of MB i used, he said he does.mt have details and i should call back to cust.care.your supervisors were very rude & sarcastic and their statesments that AIRTEL IS COSTLIER THAN OTHERS AND SO IN 70min it would've costed Rs 80 shows your carelessness to cust. The thing which your staff tell us are real intresting.when i was deducted Rs.48 and credited back the supervisor said there was actually only Rs. 28 cut from my account but as GOOD-WILL they have given me extra Rs.20.he was so sarcastic saying that, DO YOU REALLY DO THAT WAY, IF YES ALL CUSTOMERS SHOULD BE INFORMED OF THIS.no other network give something like this. AS AN EDUCATED PROFESSIONAL CITIZEN I SHOULD BE GETTING ALL EXPLAINATIONS FROM AIRTEL.At least i will know for what am I spending my money. I'm definately not one to take favours just like that, but want to know about my expenditures exactly. Even recently they were not telling my usage in kbps as i feel i'm charged in excess in "zero rental"I 'm waiting for your explaination which you ought to give me. For the fourth time lately my a/c is made zero balance soon after recharging. I now feel its better to loose money to my Govt (BSNL) than to private firms. Thanks for the portability services. I've taken lot of time to tell you this matter, so I hope you care to give a reply.

. Yours,

Dr Nagesh Reddy

nageshreddyk@gmail.com

IMPORTANT NOTE - i did not want to send the letter to authorities and kept it on sending. Now again on Feb 5, Rs.50 cut for some mafia war.now again i should call up so many times and explain to you, Thrash, you people think we have on other works os what. I'm really fed up of your way of doing things and calling yourself number 1 service providers.

Company: Airtel Pre-paid Mobile
Country: India
State: Andhra Pradesh
City: Hyderabad

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