AIRTEL /PREPAID MOBILE
IMPROPER BALANCE DEDUCTION--SAYING CHARGED FOR HELLO TUNES

Sir

i am Nikhil and my mobile no is 09650910076. Today morning i saw 2 sms in my mobile, one of Rs 30 was for hello tune monthly charge and other of Rs 15 for song selection but i had not made any request for that.

when i called service provider then they told me that we received a call from u at mid night and we had activated it from our side as per ur request. I was surprised as i had slept at 10:30PM and my mobile was switched off due to low battery. i want my balance to be refunded back but they are not willing to do so.

Also 2-3 months back i had converted my mobile from post paid to pre paid and had credited Rs 178 more to airtel and i was told that u will get ur refund back in 2 months but now i am not getting any favourable response from them

Please help, customer support of airtel is also very poor and they are not willing to help and moreover talks rudely.

My mobile no is 09650910076 and alternate no is 09868750076

Company: AIRTEL /PREPAID MOBILE
Country: India
State: Delhi
City: North West Delhi

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