Airtel prepaid mobile connection
NON-FUNCTIONAL SERVICE OF AIRTEL

Sir, My mobile No. is 9818102759 obtained in Delhi in with AIRTEL lifetime validity prepaid facility.

Whenever I move out of Delhi, the OUTGOING SMS facility from my number stops working. I had complained to Airtel 121 on three seperate occasions and on each occasion, after 48 - 72 hours I received a confirmation from Airtel that this has been rectified. Hoowever, this has NOT been rectified. The 121 complaint system does not work from outstations unless I call the Delhi number, which is charged at STD rates. The option to speak to the Customer Care Officer does not come in the IVRS opening menu and one has to go through at least 6-8 menus till this happens. Thus I have spent over Rs. 200/- only on making fruitless conversation to Airtel representatives who keep on placing the call on hold for long durations. Finally the problem has NOT BEEN RECTIFIED. Where can one meet some representative of Airtel to have the problem sorted out?

Company: Airtel prepaid mobile connection
Country: India

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