AIRTEL PREPAID MOBILE NO: 9845350304
COMPLAINT FOR WRONG DEDUCTION OF AMOUNT FOR THE SERVICES NOT REQUESTED

SINCE 12.02.2011 I HAVE BEEN CHARGED BY THE AIRTEL FOR THE SERVICES WHICH ARE NOT REQUESTED BY ME AND I HAVE LODGED WRITTEN COMPLAINT. SO FAR NO ACTION WAS TAKEN BY THEM. I HAVE VISITED THEIR AIRTEL OFFICE IN GANDHINAGAR BUT THE RESPONSE WAS POOR AND THE PROBLEM WAS NOT RESORTED. TODAY AGAIN THEY HAVE DEDUCTED FROM MY PREPAID MOBILE BALANCE A SUM RS.45/- TOWARDS CALLER TUNE WHICH WAS NOT REQUESTED BY ME. SO FAT THE AMOUNT DEDUCTED FROM PREPAID BALANCE WAS MORE THAN RS.300/-. EVEN I CALL ON COMPLAINT NUMBER I HAVE BEEN CHARGED FOR THE CALL AND THEY SAY THEY DONT HAVE ANY FREE COMPLAINT CALLED NUMBER. THE OUTLET PEOPLE ARE ASKING ME TO APPROACH THEIR OFFICE IN BANNERGHATTA ROAD. THEY ARE NOT IN A POSITION TO UNDERSTAND THE CUSTOMER'S PROBLEM AND THE VALUE OF THE CUSTOMERS TIME. THEY ARE CHEATING THE PUBLIC BY PROVIDING THE SERVICES WITHOUT THEIR REQUEST AND DEDUCTING THE AMOUNT FROM THE PREPAID BALANCE WITH THEM ASSUMING THAT THE CUSTOMERS ARE FOOLS. I NEED SPECIFIC ACTION IN THIS REGARD

Company: AIRTEL PREPAID MOBILE NO: 9845350304
Country: India
State: Karnataka

  <     >