Airtel/Prepaid mobile service
Amount deduction without concurance of custome

Many times the service provider is deducting the balance for value added services without any proper concern with the customer. Automatically the services are activated and the amount is deducted from the balance of the customer. Many times the value added services like Java games, Video downloads are activated where as the facility is not supported by the phone model which we are using. If we are complaining to the customer care they are not able to solve the problem. They are saying that the particular service is activated by the us (customer) and they can not refund the money. They are telling "You do what ever you can". If we are not able to contact the customer the same day, they are telling "The amount can be given back in the same day only, the next day it is not possible". Many times they are telling "we are refunding the amount within 4 hours" where as amount is not coming back, if u are contacting again the same person will not come on line and the procedure is repeated and finally the amount will not come back. Because this we loosing our temper and wasting our valuable time mental peace. After of these conversations with the customer care we will be in tension and we are spoiling our relations in the office and at home also. Every time this is being repeated and we are loosing our time, money and health.

Company: Airtel/Prepaid mobile service
Country: India
State: Maharashtra
City: Pune

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