Airtel Prepaid Mobile Service Mumbai
Activation of VAS without my consent and charging for services which was never applied fo

Dear Sir,

I had taken the Airtel prepaid service in Mumbai in December

Initially i had a balance of Rs 50 after the activation. I made a few calls and my balance was reduced to around 34. Then suddenly the next day my balance is reduced to Rs. 0

On inquiring i was told that all the amount was used up in GPRS transaction. I dont even know how to use GPRS. So i thought may be because i dont know i must have done something which might have used GPRS.

Then i recharged my phone with Rs 275. and soon with in 3 days my balance got reduced by Rs. 50-60.

I understood that its done because job alerts and some other alerts were activated.

I called up customer service they said that i have activated these alerts. I was told that these alerts might have been activated when the automatic calls from airtel comes and some button might have been pressed.

Then i was told if thats not happened what might have happened is they start the free trial service and after trial it continues and to stop it we have to send a message which i guess is total violation from the TRAI guidelines which states that unless The Consumer gives direct consent no value added service or any alerts should be activated.

I made a complaint and was told that i will be getting a call from their concerned department in 4 working days for the complaint i made with the complaint number 1217659872

Then i called up to ask for the status after some days they refused to pay me back the money they stole from me.

Then i told them i do not wish to get any message from Airtel or any other company so they said they would activate the DND facility for me with the request number W1015210889.

After this the service provider didnt send me any message.

My phone had been switched off for last 3 days.

Then when i start my phone today i got around 8 messages from Airtel with cricket updates.

I called up Airtel again about this and they said this might have happened by mistake and accepted their mistake and said they are returning the money they charged for this service.

In the evening again i got another cricket update and my balance was deducted again.

This time they said the balance is not deducted. I asked for information that when was the service activated and they first say on 16/2 at 4AM

I asked him you believe that i got up at 4AM to activate this service he quickly corrects it by saying sorry its not AM but PM. But the question is how can i activate this service with my phone switched off.

To this he says i must have pressed some button when i got the automated call from Airtel.

Then i asked him to tell me if my DND service has been activated. To which he replied yes.

Now what i cant understand is

1. How can i get a call from Airtel when my phone i switched off.

2. Why i am getting calls and messages from Airtel as they claim that is how the service got activated when my DND is active

3. Why is TRAI guidelines being ignored so blatantly and these people having the guts to say that you wont get your money you want you can go to consumer court. (This was told to me when i was making a complaint for money being deducted for services which i didnt activate first time.)

Again he has give me a complaint number which is 1737091600 and i am very sure they will deny it from happening.

Seriously speaking i feel since the revenue per person has gone down this is the tactics they are using to extort money from us. I Hope some Airtel management sees this complaint and replies me with a solution

Also i would request everyone and anyone who has any information about where to make the complaint about the violation of DND and TRAI guidelines officially as i believe that by making an official complaint with the TRAI is the only way they can stop cheating clients who are supposed to be kings but treated like criminals and asked to pay for faults which they are responsible and not us.

Company: Airtel Prepaid Mobile Service Mumbai
Country: India

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