Airtel
Poor service!

Airtel is horrible in providing services. Three days back my cell phone stopped working and by putting in my friend's sim card i realized that my phone was ok but there was some problem with my sim. When i called up customer care they refused to accept the problem firstly and said it as a problem with my handset. Then finally after talking to their manager they asked me to go to an airtel outlet and get my sim replaced. They gave me an address of the outlet. When i went there i found that it was under renovation. This happened 3 times that 3 of their outlets were under renovation for which their customer care gave me the addresses. My phone was in this condition for 2 days by then and i finally had to get a temporary number bcoz my no being a corporate connection i was facing a lot of problem. Finally yesterday i was able to find an outlet which was open and i got my sim changed. They told me it would start working in 4 hours time. After 5 hours also it was not working. The outlet owner stopped picking up my phone. when i called up customer care they refused to do anything. I talked to their shift manager last night and then she said it would only be done in 24 hours. When i told her i wanted to talk to her manager she said i would get a callback in hour which i haven't got even till now. Today also my phone is still not working. They have horrible services and i would actually get some other providers connection. I have been facing a lot of problem with airtel lately.

Company: Airtel
Country: India

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