Airtel Prepaid Service
False promise of giving full talk time

I checked my balance by dialing *123#. It showed me the balance and also flashed an offer that "Get full talk time on recharge of Rs. 25". So I paid Rs. 25 to get the full talk time as promised. But I was astonished on checking the balance (after getting the successful recharge SMS from Airtel) that they have credited Rs. 25 for airtel to airtel instead of topping up the main balance.

Airtel has resorted to this type of fraudulent marketing gimmicks and cheap tactics to generate revenue. Moreover they have now started to charge for talking to their customer care executives. After a long time of trying I was able to talk to a customer care executive but he was unable to give me a satisfactory reply.

When I thought of lodging a complaint by e-mail I was surprised that in their website "http://www.airtel.in" under the 'contact us' section there is no e-mail address where I can send a mail. Ultimately I sent this complaint in this forum.

I hope that this is conveyed to some top official of Airtel.

Company: Airtel Prepaid Service
Country: India
State: Orissa

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