AIRTEL PRE-PAID SERVICES
Value added services without consumer concern

Hi,

Its always been a tough time talking to Airtel mobile customer services. 1st of all its been a new experience that we have to start paying to speak to customer care executives for all the mistakes they do. Secondly, my dad is a person who use mobiles only to make calls and does not know to check messages. There was some ad message that he was receiving for about 6-8 months about Amulya..I do not know who Amulya is but his mobile gets updates on what Amulya does everyday..and he's been charged Re1 per day. He was not aware of this. One day I called the customer care executive to have complained the same and de-activate. That's when I was even aware that his balance was getting deducted everyday. When asked about when the package was activated as i was worried if my dad pressed any keys unknowingly, I was told that a sms about the activation of this Amulya package was sent to him. It had an option whether he wanted to activate the package. If he said yes it would get activated..and if he does not reply its considered that the package needs to be activated..What rubbishness...?? Upon questionning further they only apologised and never spoke anything about the loss we made in the airtel pre-paid services.

Please tell me a solution to teach a lesson to Airtel and also how to get other mobile users aware of such unnecessary ads.

Thanks

Ancy

Company: AIRTEL PRE-PAID SERVICES
Country: India
State: Karnataka
City: Bangalore

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