Airtel - Pre-Paid Sim Connection
Unauthorised Amount Debiting

Two months back, I opted for an SMS Pack @ Rs.36/= Per Month with M/s. Airtel. I thought of leaving it, once when it expires after a period of 30 days. But, unfortunately M/s. Airtel have automatically renewed the SMS service pack, with out waiting for my acceptance. When I tried to reply on their message, I was not getting connected and hence I left is as such under forced circumstances. Again, this month also, I have received a message for automatic renewal of SMS pack. Fearing, that they (M/s. Airtel) will automatically Debit Rs. 36/= from my balance, I have not topped up for any talk time offer, till date for the last 10 days. All my efforts to reach customer care thro' their Airtel Relationship Centre @ Kodambakkam, have been invain as the hotlines are out of order for most of the days and Airtel Relationship centre staff's are advicing me again and again to apporach thro' hot line only.Net result I could not use my mobile for want of insufficient balance. Please do help me to come out of this situation and ensure that no amount is debited from any customer's account with out getting their approval.

Regards

Company: Airtel - Pre-Paid Sim Connection
Country: India
State: Tamil Nadu
City: Chennai

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