Airtel
POOR CUSTOMER SERVICE

HIS IS TO BRING LIGHT TO ALL THE PROSPECTIVE BUYERS THAT I HAVE BEEN USING ARITEL FOR PAST MANY YEARS. RECENTLY, I RECHARGED MY AIRTEL NO. WITH RC 21 WHERE I WAS TOLD BY DEALER THAT I WILL BE GETTING 100 SMS AND 15MINS OF AIRTEL TO AIRTEL TALK TIME. (my AIRTEL REFERENCE NO. BEING 0617583143)

AFTER DOING THE SAME, INSTEAD OF SMS, NIGHT TALK TIME WAS CREDITED IN MY ACCOUNT.

WHEN I TOLD THE CUSTOMER CARE ABOUT THE SAME AND TO CREDIT TALK TIME INSTEAD OF NIGHT TALK TIME, HE TOLD THAT RECENTLY THE SCHEME WAS CHANGED AND HE CANT DO NOTHING ABOUT THIS. HE FURTHER TOLD THAT COMPANY IS NOT LIABLE FOR FALSE INFORMATION PROVIDED BY RETAILERS.HE FURTHER TOLD THAT HE DID NOT BOTHER IF I COMPLAINED ABOUT THE SAME TO HIGHER AUTHORITIES OR ANY OTHER FORUM. HE ALSO TOLD THAT I CAN DISCONTINUE MY AIRTEL NO. IF I LIKED

I WAS SHOCKED TO HEAR SUCH KIND OF ATTITUDE TOWARDS CUSTOMERS.

THE CUSTOMER SERVICE OF AIRTEL HAS HIT A NEW LOW. DAILY THEY CHANGE THEIR PLANS AND NO RETAILERS NO ABOUT THE SAME. THEY ARE IN CONSTANT PLOY TO GRAB MONEY FROM THE PEOPLE AND MAKE THEM FOOL.

I WILL BE SHIFTING FROM AIRTEL AS SOON AS NUMBER PORTABILITY ARISE.

I APPEAL TO PEOPLE TO THINK TWICE BEFORE GETTING AIRTEL CONNECTION BECAUSE THEIR SERVICES ARE EXTREMELY UNFRIENDLY AND ABUSIVE.

Company: Airtel
Country: India
State: West Bengal

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