Alok Som
Unnecesary harasment of custome

That I am a vodafone subscribers for more than 6 years and holding two numbers in my name 9873170613 and 9999300790. both these numbers are postpaid.

That I have submitted all the documents related to customer verification in October at Vodafone shop at M2K, Sector 3, Rohini, Delhi-85.

That I was submitting two copies of my documents with two separate forms as I have two connections in my name. But at Vodafone shop I was told by the executive to submit single form for both the numbers as the numbers are in same name and address. So I had submitted a fresh single form stating both of my aforementioned numbers on approx. 14-15 Oct 10.

That from 10th Nov.10 vodafone has started sending warning message on my 9999300790 to submit the vitrifaction documents before every outgoing call. In the message customer is asked to contact customer care for more assistant.

That keeping all this in consideration, I called vodafone customer care on 13th Nov. 10. But to my surprise I found not a single option on IVRS to contact customer care executive. The IVRS starts with promotion campaign of Delight message then it says Press 1 for... 2, for .., 3 for ..., 4 for... 5 for ..., 6 for delight message (repeated again, although it was told in the beginning also) and ends.

That in none of the 6 options there is anything like "talk to operator" which is "option 9". After many options in random i got connected to sales dept. some executive named Nitesh picked the phone and asked me to call again on IVRS and disconnected the call.

That again after trying several times I reached to customer care executive, named Deepak through "SIM Lost complaint" option. (Is there any governing body to check the genuineness of IVRS of the operators?)

That After telling entire story I was told that vodafone has not received any documents from my behalf. Then I asked to check the status of my second number 9873170613. I was told that they have received the document against this number on 16th Oct.10. Despite telling numerous times that it was the same form that verifies my second number then howcome vodafone can send me such warning messages.

That when I was not satisfied with Deepak I asked him to transfer my call to his senior / manager so that I can make them understand the situation. But firstly he refused to do so then on putting pressure he put the call on hold and after few minutes he came back and told that the senior is busy and asked me to call later. (Can anyone understand the situation I was going through after trying for approx. 1 hr or so)

That I again insisted him not to disconnect my call as happened with previous executive under any circumstance and I can wait till his so called senior gets free to attend my call. After making unnecessary arguments he again put my call on hold and after sometime disconnected it.

I want that such things need to be monitored on regular basis by Government authorities so that customers should not face any such problems. It is ONLY customers who pay for the operators not the operators, so how can they behave like this.

Regards,

Alok Som,

9873170613

Mail ID: aloksom@hotmail.com

Company: Alok Som
Country: India
State: Delhi
City: North West Delhi

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