Airtel
Poor service standards

Since I shifted my residence this August, the CLIP & STD/ISD facilities have been withdrawn from my number (though I am being charged for the same). Inspite of repeated service request to the attending technician (who re-installed the phone at my new residence) & subsequent calls & emails to Airtel Customer Care, my request has not yet been resolved. Every time I have been assigned a complaint no. & given an assurance of 24hrs TAT. However, no body subsequently bothered to check-up whether the problems have been resolved. Over the last 1 1/2 months I have called on customer care atleast 10-12 times & written 6 - 7 emails, but all in vain.

I do not expect such sloppy & customer insensitive behaviour from Bharti. I have held back my bill payments & will not release the same till the problems are resolved. (May be mentioned that I have shared the reason for non-payment to the caller who reminded me of the payment due date. However, I feel there is absolutely no coordination between the call centres.) Moreover, had Airtel been as proactive in responding to customer requests as they are in barring services due to non-repayment, they would have earned more satisfied customers.

Company: Airtel
Country: India

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