CLUB7 HOLIDAYS
EXTRA CHARGE FOR THE EUROP TRIP

BEFORE THE HON’BLE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM AT KOLKATA

COMPLAINT UNDER CONSUMER PROTECTION ACT, 1986

IN THE MATTER OF:

BIPIN DOSHI

6 SARAT BOSE ROAD,

NATORE, 6TH FLOOR, 6B,

KOLKTA-700 20…………………………..COMPLAINT

VERSUS

CLUB 7 HOLIDAYS LTD

10 LANSDOWNE TERRACE,

KOLKATA-700 026

RESPECTED SIR/MADAM

I write this letter to you to bring to your notice the bad services provided by Cub 7 to me.

I had gone to a Europe Tour with them which was pre-planned. I given in written that the bookings were of 15th of May but all of a sudden without any prior permission it was changed to 16th of May. But on request they did change the date to 15th of May with a deal that we would directly join their tour on 17th of May. But unfortunately on 16th of May there was a volcano ash due to which all flights were cancelled and their original tour was cancelled. Thus we were stuck in London and when we called up they charged over double the original amount to merge us with another trip that was already there. They also insisted on paying on spot for further work. After coming back when we went to claim the extra money they kept dragging the date for meeting and then finally sent a letter refusing to talk any further on this matter.

TRANSACTION

The original cost of the trip we took was Rs.1, 67, 455 per person but we were charged a amount of Rs.1, 57, 239

Per person even though we availed their services lesser for 1 night 2 days than the others. This comes to about

Rs. 9, 144 extra per person. We were forced to pay the amount at Kolkata office before they would take any action and they had told that they would do nothing without any money.

NATURE OF COMPLAINT

1) Charging extra amount

2) Misbehaving and taking advantage of the costumer’s problem

EVIDENCES OF SUPPORT OF COMPLAINT

1) Contract form

2) Payment receipt

3) Many mails sent to them to request for return of extra money

4) The letter with their reply

JURISDICTION

As total amount involved is less than Rs.20 Lakhs (i.e. Rs.27, 432), the complain is being filed with the Honorable District Consumer Dispute Redressal Forum.

PRAYER

1) Relief to be granted to the complainant as demanded herein

2) That the Honorable forum looks into the matter and takes strict and prompt action

Thanking you

Yours truly

BIPIN DOSHI

KOLKATA

26-07

Company: CLUB7 HOLIDAYS
Country: India
State: West Bengal

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