Airbnb.com
Ad website design

My first attempt at trying to reserve a villa for rent last year, resulted in having my credit card charged and then finding out that the host never agreed to my reservation, we finally (after 2 months) worked out the reservation to be placed and the villa was fantastic, along with the owner.

Now, I have 2 mis-reservations on their site. The first is a villa I thought I was inquiring about in Europe, turns out I booked it, and the host accepted it despite my sending an inquiry e-mail. I chalked it up to serendipity and since the hostest spoke another language, I was chagrinned to cancel. I have not yet travelled.

Now I have been WAITING for 2 days to hear back on an inquiry for next weekend at the same villa I booked checking and checking my inbox on airbnb, I saw no confirmation... so I went to their competition (which I highly recommend - vrbo.com, the reservation was easy and completed within an hour)... Today, after completing my booking on vrbo, I check my airbnb.com inbox to verify that I did indeed send an inquiry, there, right above my inquiry, in a little yellow box is a BIG green button that says ACCEPTED.

yeah, you just read the same thing I read... after stupidly sending an apologetic e-mail to the nice host, and a complaint to airbnb., airbnb customer service rep tells me the accepted is from my "PREVIOUS" reservation last year... really? thats your site's design?! No apologies, just a statement to why you have a confusing site.

With all the internet business and facebook postings, airbnb needs to put forth a little bit of design sense, yes your site is beautiful, but it also promotes alot of confusion and dissatisfied customers. You can do and you should in the internet age, fix these glitches! GO VRBO!

Company: Airbnb.com
Country: India

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