GOIBIBO.COM
Hotel reservation denial

Sir,

I had booked a hotel Hilltone at Mt Abu for 23-05 to 25-05 thru Goibibo.com on 21-04.they charged me rs 19279 giving me a confirmed Reservation voucher . i forwarded the voucher to hotel hilltone and to my horror got a phone call from their Reservation Desk Denying any booking and furthemore they told me that they had no relationship whatsoever with goibibo and that this was a fraud . terrified i talked to Goibibo.com helpline nos & emailed them . they told me that it would be sorted out in 3 to 4 hrs. 4 days later (with abt 12 phone calls and 10 to 11 emails) the company still refuses to answer. finally today at 16.45pm i received the email from hotel hiltone again denying the booking . upon contacting the Goibibo help desk today they admitted that the first voucher was wrong and now they will try to actually do a reservation in two to three days. this is really sick and i am scared that they will actually just use my money for abt a month and then simply deny the reservation. The entire mail trail to goibibo.com and also the mail by Hotel hilltone denying reservation is with me. i think that this is a regular practice by this portal and hence should be exposed.

Thanking You

Chetan Popat

Company: GOIBIBO.COM
Country: India
State: West Bengal

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