Hi tours, Chennai
Cheating done by tour operato

Dear Sir,

I had sent a query regarding the package for Malaysia to Hi-tours on 08 Apr’10 for travel dates from June 8th to 15th. I was given the package of 26799/- per pax (inclusive of airfare). I immediately confirmed as it suited my budget. The intention of booking so early was to get good deal and I was assured of it. I paid the amount as asked by tour operator. I was told that flight bookings would be subject to change but the rates of room would be the same. The bookings were delayed on the tour operator’s part and we were asked to pay more. Even for the rooms we were asked to pay more. In the itenary the transfer to Genting was included but we were charged for that as they couldn’t provide stay in Genting. We were told that they shall provide the transfer on both days as they were unable to give us accommodation in Genting. The Manager suggested us to take one day Genting (which upon arrival we realized that was half day tour) and another day Sunway Lagoon saying that it was very well made etc. But it just turned out to be a children park and there was nothing for the adults. Infact they added the cost of that in our package. More so, to our surprise when we reached to Kuala Lumpur we were told that the rooms were full and we had to take lower category. How can the operator be so irresponsible. The rooms were pathetic and with no ac working. In the middle of night around 3 we were struggling to get ourselves a better room. Our trip became a nightmare.

Innumerable times we questioned the operator on why do we need to pay the revised package (around 34125/- per pax, i.e diff of around 7k per person) since we had made payments on time and delay was on operator’s part and also when we were assured that the rates of package excluding airfare wouldn’t change. When I spoke to senior Management they refused to help the devastated client and said they were there to make profits in business.By that time I had already sent my passport. On eve of 5th June just 2 days prior to travel I was indirectly told that I would not get my passport if payment is not made. I had no option left then to pay to the tour operator as I had no time to plan my trip on my own.

I hereby request you to do the needful and deliver justice since we were cheated and left in a real bad situation in a foreign land. The services promised by the tour operator weren’t as promised.

Warm Regards

Shweta Parakh

Company: Hi tours, Chennai
Country: India
State: Karnataka

  <     >