Club Mahindra
Club Mahindra gives false assurance & commitments at the time of selling

I have been given a complimentary holiday offer (vide certificate no. 533634592) for 2 nights 3 days at the time of taking membership of Club Mahindra.

One of their staff from Sales department, Mrs Manashi Basak has assured me to provide 2 rooms for two nights 3 days at Fort Raddison, Raichak, West Bengal. Accordingly, I have registered my request on 10th Oct’09 at MRC through reference no. 392067 for a reservation on 20th and 21st Nov’09 at Fort Raddison, Raichak and I was assured that with in 48 hours I will receive a communication on my reservation status.

Again on 15th Oct’09, I got in touch with MRC to check status of my reservation request since I have not received any communication from MRC. Then a person from Member Relationship Centre (MRC) has come out with a different story and communicated to me that 20th and 21st Nov’09 are coming under RED season of Fort Radisson and I need to shift my reservation request by a week. Accordingly I have requested for 27th and 28th Nov’09 night. This time too, I was given same assurance that within 48 hours I will be communicated. But I never received a communication from MRC.

However, I have not left my hope, again on 20th Oct’09 I got in touch with MRC and a person called, Adhi has come out with another story and said, he can’t give any assurance since Fort Radisson does not belong to Club Mahindra. However, he has assured me to revert back within 48 hours.

Ultimately, today morning I have realized it while talking to MRC people that Club Mahindra is no way different than any other small organization who runs Holiday resort time sharing business and gives false assurance and commitment to their customers at the time of selling. Since I have such a bad experience with Club Mahindra at the beginning, I can’t think of 25 years of long association.

Regards,

D Ghosh

Company: Club Mahindra
Country: India

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