MakeMyTrip
Makemytrip leaves customer bleeding since 45 days

Geetha Narayanan
12-10-2009
104

Dear Sir,

I have booked my flight tickets to Chennai from Hyderabad on 25th of Oct online through makemytrip. Payment was processed successfully, post which flashed the message on the screen that only onward reservation got confirmed, while the return ticket could not be processed due to technical problems and the amount would be refunded.

I am in a state of shock that the amount of Rs. 9795/-is not refunded yet, the 24X7 customer service numbers keeps one waiting to be entertained by automated messages indefinitely. A couple of times in the last 45 days II was lucky enough to get connected to customer support executives, they give a standard message "We apologise for the delay, will put your request on high priority they even give a request number..." they assure that "the amount would be refunded within 3 working days... ". No action has been taken yet on this. The credit card provider is charging me interest on this... Request your immediate attention, intervention and support in this regard. Please find below excerpt from the email from MakeMyTrip in this regard:

Thanks and Regards,

Geetha

-- On Sun, 10/25/09, Service wrote:

From: Service

Subject: RE: MakeMyTrip Confirmation for Booking FLT00007400628

To: "geetha iyengar"

Date: Sunday, October 25, 10:24 AM

Dear Ms. Iyengar,

Greetings from MakeMyTrip!

At the outset, we really apologize for the inconvenience caused to you due to delay at our end.

With reference to your cancellation request, please note that we have processed your request and would be processing the refund for Jet airways airline within 10 working days. The refund would reflect in your account in the next billing cycle. Details for the same are as following:

Booking ID: FLT00007400628

Amount paid: INR 9795

Cancellation charges: INR 0 (Cancellation charges by the airline) INR 0 (MakeMyTrip service charges)

Refund Amount: INR 9795

We, therefore, request you to kindly verify the same with your bank/ card company.

For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 95124-4628700 (Any Landline). You may also write to us through reply email or writing to Service@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Cheenu Kumari

Customer Service Consultant

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

Toll Free: 1800 11 8747 (MTNL/BSNL)

Toll Free: 1-800-102-8747 (All Major Mobile Operators)

Tel: 0124-4628747, 0124-2898747

E-mail: Service@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at share.feedback@makemytrip.com