MakeMyTrip
Waiting for refund since Feb

This is with reference to the hotel booking id no. HTL 3000212320 of Estrela Do Mar Resort-A Beach Property Goa for two person on 22 February. and recieved a mail fromMy booking was cancelled and I was told that the money will be refunded to me. You can see the email trail since 22 Feb. Even after several reminders and communication to you, still I am waiting for refund to be done.

I got a mail from Amandeep. Grover@makemytrip.com confirming the refund of Rs 9487/-(Nine thousand four hundred and eighty) on 22 February at 4:40:50PM, Then again got a mail from booking@makemytrip.com on 05 April at 9:28AM, after waiting for too long I AGAIN MAILED TO booking@makemytrip.com on 18 April at 12:28PM and again got a refund confirmation mail from amrita@makemytrip.com on 29 april at 05:08PM but have not recieved any refund. AGAIN I MAILED TO Amandeep. Grover@makemytrip.com on 11 october at 01:52AM. BUT... EVERYTHING IN VAIN THE IMPRESSION I GOT FROM YOUR SIDE IS THAT YOU PEOPLE ARE NOT BOTHERED TO KEEP YOUR COMMITMENTS AND REFUND MY HARD EARNED MONEY, SO THIS IS FOR THE LAST TIME I AM WRITING TO YOU.I WANT MY 9487/- RUPEES WITH INTEREST AND THE INTEREST PART THAT HAS BEEN LEVIED ON MY CITI BANK CREDIT CARD ON THIS AMOUNT.DO RESPOND TO ME WITHIN 3 DAYS OR I'LL SERVE YOU WITH LEGAL NOTICE AND WILL ALSO PUT UP THIS CASE IN FRONT OF THE MEDIA. After this I have stopped booking any ticket through makemytrip.com because I do not have any faith left in your process and procedures. It is very obvious by your dealing and refund process that you people are only bothered about getting money and business, without keeping the relation with custonmers on priority. It is very sad to say that I have lost all beleive in keeping any business relation with makemytrip.

Company: MakeMyTrip
Country: India
State: Uttar Pradesh
City: Lucknow

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