MakeMyTrip
False booking

I tried to make a booking with makemytrip for Hotel Suryavilas in Kasauli for 2 rooms on 27 April. They charged me an amount of Rs 34, 951 for 2 rooms for 2 nights and 3 days. I got a call from the hotel that they do not have any rooms with them and it is a mistake at makemytrip's end to confirm that booking.

makemytrip admitted the mistake and then took 3 days time to find me another hotel for which they had initially asked for only a day to process. Then instead of finding me another 5 star (as Suryavilas is a 5 star property), they were giving me 3-star hotel without any discounts. It was upon my bringing it to their notice that they were to refund the remaining amount in the previous booking (Rs 34, 951- Rs 18, 000= Rs 16, 951). To tell me this amount they took another day. They did not do a diligent and honest job of informing the customer that there is a balance which is to be paid back and only upon my mentioning it did they think of working on it.

Anyways, I cancelled my booking and they were suppose to refund the money to me, which till date has not be refunded. Rather I have been given a false booking id as disclosed by Citi Agent Vikesh on my talk with him on 6 May.

Company: MakeMyTrip
Country: India
State: Delhi
City: South Delhi

  <     >