Makemytrip.com
Refund Not received

Ref: Make My trip Booking ID: FLT00007657332; Booking Dt. 06.11.2009;

Cancellation Dt.10.12.2009; Complaint Token No. 091231-000052

I had booked my air tickets through Makemytrip.com for Patna-Kolkata and Kolkata-Chennai Sectors. Since the the Jetlite flight for Patna-Kolkata sector got cancelled, I had to cancel my entire trip. Though I got the refund amount for Patna-Kolkata sector on 14.12.09, till date I've not received the refund amount for Kolkata-Chennai Sector. I followed it up several times through their customer support (1800118747) call centre no. Every time they were giving the assuarance that my refund will be credited within 48-72 Hrs. Several such 72 Hrs have gone by but I'm yet to get the refund. I've sent couple of E-mails to their customer service cell. Again I received the same standard reply (72 Hrs..). Two days back the call centre guy kept me on hold for 25 Min and then hung up. When I again tried, I was asked to provide my Bank A/C.NO. and IFSC code of the bank for wiring my refund amount. But the refund amount has not been credited till date.

Its really a nightmarish experience dealing with Makemytrip.com. They should change their name to "Mar"mytrip.com. Hope my compliant will be resolved soon through this forum.

Company: Makemytrip.com
Country: India

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